FAQ's
Here at Absolute Party Rental, our customer service is second to none!
Our highly trained staff is ready to help you make the most of any event you are planning,
and with our expertise,we are sure you will be pleased with the A+ service you receive.
What makes us unique is that our rentals are charged per event (1-4 days), NOT per hour, or per day!
Take a look at some FAQ's!:
DELIVERY CHARGES
Do you deliver? If so, where and how much does it cost?
Can I opt to come pick up my own order?
Yes, Delivery and pickup is available. Standard rates are based on location during normal business hours.
Business hours are 9am-5pm Monday-Friday and 9am-12pm Saturday. Closed Sundays.
Due to unpredictable obstacles such as traffic, other deliveries/pickups, we can not guarantee
any specific times for delivery/pickups. We will do our best to provide a 3-4 hour time window and/or
notify you when en route upon request.
Please note: Any work outside of normal business hours is subject to after hours fees.
You may also come pick up and drop off your rentals during business hours.
Just be sure that the vehicle you will be using has the capacity to haul the items you will be renting.
Some items like the 6 and 8 foot long banquet tables and our pipe and drape poles do not fold.
Our staff will not tie any tables or other rental items to the tops of vehicles for safety and liability reasons.
RESERVATIONS / ORDERS
What is the difference between a "Quote" and a "Reservation/Order"?
If you receive a “quote” or “inquiry”, that does not reserve items for you,
it is simply letting you know the price of the items.
Once you have placed your deposit, or have paid for your order in full,
you will receive an updated "Reservation" or "Order"
and the items will be held for you at that time.
All rentals are subject to availability and reserved on a first-come-first-serve basis,
therefore we can not guarantee availability unless an item is reserved with a deposit or paid in full.
When is the latest I can order?
When is the latest I can make changes to my order?
Our rule of thumb is it is never too early to place an order, or at least request a quote. Keep in mind that our items,
especially tents and some other items, are in limited supply so getting your deposit placed as early as possible
ensures those items will be reserved for only you.
Since we strive to prepare rental items to order, changes to contracts must be made at least 72 hours before scheduled delivery or customer pickup. This ensures that the order information we have is accurate, we have your request in inventory, and we can begin to schedule or prepare your delivery / in-store pick up. We understand there may be things that happen that are out of your control, and in those instances we will do our best to accommodate your changes based upon your needs.
Does it cost extra to have my tent set up?
Will you set up all of my other stuff?
Tent pricing includes complete installation and removal.
It is our practice to ensure the safety of our clients as well as our staff,
so we do not allow clients to partake in the installation or removal of large tents.
We do have smaller tenting and canopies that clients may install themselves.
Please inquire if interested in a self-install option.
Absolute Party does not setup linens, tableware, glassware, etc. simply because our crew
handles the not-so-clean equipment like tent poles, dance floors, staging and turf
and we would not want your serving ware or clean linens to get dirty.
However, table and chair setup may be requested for an additional labor fee of $2/table and $1/chair.
What if I damage or break an item?
A "DWC" or "Damage Waiver" is automatically included with your order by default. It does not cover loss, theft, misuse, or abuse. Example: If someone rents a wine glass it might cost around $0.50 per glass to rent, but if it breaks, the full replacement cost might be around $8. The "Damage Waiver" covers you from paying the full replacement cost if the item is accidentally damage.
If this happens please keep the broken pieces and speak to a sales representative.
What is your Deposit policy?
When do you charge the remaining balance?
A 1/3 non-refundable deposit is required to reserve all rental items unless otherwise specified.
If you cancel your order, you will forfeit this deposit.
The remaining balance is typically charged on the Monday before delivery unless otherwise noted.
If you would like to make other payment arrangements just let us know at the time you place your order.
The final balance must be paid before the rental items are received by the customer.
PRICING
Do you take Cash?
Payment can be made via cash, check, and all major credit cards .
If you choose to pay with cash, an active credit card must remain on file until the full rental is properly returned.
Credit card information can be purged from the customer account upon rental completion.
What if my company is Tax Exempt?
If your organization is tax exempt you must :
1) Place your order under the organization name with proper information
2) Provide a current tax exempt certificate
3) Pay with a tax exempt check or credit card with the name of the organization on it.
We cannot accept personal check or credit card for payment if the name on the card or check is different
from the name or company that is on the tax exempt certificate due to tax laws.
This is just a brief overview to familiarize you with the rental process at Absolute Party Rental.
Please view our Rental Policy or contact us if you have any additional questions.
Thank you for your interest in Absolute Party Rental & Supply, Inc.
Our highly trained staff is ready to help you make the most of any event you are planning,
and with our expertise,we are sure you will be pleased with the A+ service you receive.
What makes us unique is that our rentals are charged per event (1-4 days), NOT per hour, or per day!
Take a look at some FAQ's!:
DELIVERY CHARGES
Do you deliver? If so, where and how much does it cost?
Can I opt to come pick up my own order?
Yes, Delivery and pickup is available. Standard rates are based on location during normal business hours.
Business hours are 9am-5pm Monday-Friday and 9am-12pm Saturday. Closed Sundays.
Due to unpredictable obstacles such as traffic, other deliveries/pickups, we can not guarantee
any specific times for delivery/pickups. We will do our best to provide a 3-4 hour time window and/or
notify you when en route upon request.
Please note: Any work outside of normal business hours is subject to after hours fees.
You may also come pick up and drop off your rentals during business hours.
Just be sure that the vehicle you will be using has the capacity to haul the items you will be renting.
Some items like the 6 and 8 foot long banquet tables and our pipe and drape poles do not fold.
Our staff will not tie any tables or other rental items to the tops of vehicles for safety and liability reasons.
RESERVATIONS / ORDERS
What is the difference between a "Quote" and a "Reservation/Order"?
If you receive a “quote” or “inquiry”, that does not reserve items for you,
it is simply letting you know the price of the items.
Once you have placed your deposit, or have paid for your order in full,
you will receive an updated "Reservation" or "Order"
and the items will be held for you at that time.
All rentals are subject to availability and reserved on a first-come-first-serve basis,
therefore we can not guarantee availability unless an item is reserved with a deposit or paid in full.
When is the latest I can order?
When is the latest I can make changes to my order?
Our rule of thumb is it is never too early to place an order, or at least request a quote. Keep in mind that our items,
especially tents and some other items, are in limited supply so getting your deposit placed as early as possible
ensures those items will be reserved for only you.
Since we strive to prepare rental items to order, changes to contracts must be made at least 72 hours before scheduled delivery or customer pickup. This ensures that the order information we have is accurate, we have your request in inventory, and we can begin to schedule or prepare your delivery / in-store pick up. We understand there may be things that happen that are out of your control, and in those instances we will do our best to accommodate your changes based upon your needs.
Does it cost extra to have my tent set up?
Will you set up all of my other stuff?
Tent pricing includes complete installation and removal.
It is our practice to ensure the safety of our clients as well as our staff,
so we do not allow clients to partake in the installation or removal of large tents.
We do have smaller tenting and canopies that clients may install themselves.
Please inquire if interested in a self-install option.
Absolute Party does not setup linens, tableware, glassware, etc. simply because our crew
handles the not-so-clean equipment like tent poles, dance floors, staging and turf
and we would not want your serving ware or clean linens to get dirty.
However, table and chair setup may be requested for an additional labor fee of $2/table and $1/chair.
What if I damage or break an item?
A "DWC" or "Damage Waiver" is automatically included with your order by default. It does not cover loss, theft, misuse, or abuse. Example: If someone rents a wine glass it might cost around $0.50 per glass to rent, but if it breaks, the full replacement cost might be around $8. The "Damage Waiver" covers you from paying the full replacement cost if the item is accidentally damage.
If this happens please keep the broken pieces and speak to a sales representative.
What is your Deposit policy?
When do you charge the remaining balance?
A 1/3 non-refundable deposit is required to reserve all rental items unless otherwise specified.
If you cancel your order, you will forfeit this deposit.
The remaining balance is typically charged on the Monday before delivery unless otherwise noted.
If you would like to make other payment arrangements just let us know at the time you place your order.
The final balance must be paid before the rental items are received by the customer.
PRICING
Do you take Cash?
Payment can be made via cash, check, and all major credit cards .
If you choose to pay with cash, an active credit card must remain on file until the full rental is properly returned.
Credit card information can be purged from the customer account upon rental completion.
What if my company is Tax Exempt?
If your organization is tax exempt you must :
1) Place your order under the organization name with proper information
2) Provide a current tax exempt certificate
3) Pay with a tax exempt check or credit card with the name of the organization on it.
We cannot accept personal check or credit card for payment if the name on the card or check is different
from the name or company that is on the tax exempt certificate due to tax laws.
This is just a brief overview to familiarize you with the rental process at Absolute Party Rental.
Please view our Rental Policy or contact us if you have any additional questions.
Thank you for your interest in Absolute Party Rental & Supply, Inc.
